Privacy Policy

 Henry’s IT Services
Last updated: 29 January 2026

Henry’s IT Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — whether through our website (https://henrysitservices.co.uk), when you contact us, book an appointment, or use our IT support, repair, networking, cloud, or CCTV services.

We are the data controller for the personal data we process. Our contact details are available on our Contact page.

1. Information We Collect

We collect only the personal information we need to provide our services and operate our business. This may include:

• Contact and identity information — name, phone number, email address, postal address (if relevant for collection/drop-off or on-site visits).
• Service-related information — details about your devices (e.g. make, model, serial number), issues described, login credentials (only if you explicitly provide them for setup/repair and we delete them after use), network configurations, or CCTV system details.
• Payment information — we do not store full card details; payments are processed securely by third-party providers (if applicable).
• Website usage data — IP address, browser type, pages visited, time/date of visit, and basic analytics. We use cookies or similar technologies (see Cookies section below).
• Correspondence — any messages, notes, or emails you send us.

We do not collect special category data (e.g. health, race, religion) unless it is strictly necessary for a specific repair/service and we have your explicit consent.

2. How We Collect Your Information

• Directly from you — when you call, email, use our contact form, book an appointment, or provide details during a repair/setup visit.
• From your devices — only diagnostic or configuration data necessary to perform the requested service.
• Automatically — via website cookies/analytics tools.
• From third parties — very rarely (e.g. if you refer us via a partner like Reolink for CCTV).

3. How We Use Your Information

We use your personal data only for the following purposes:

• To provide and manage our IT services (repairs, networking setup, cloud/email configuration, CCTV installation/support, hardware relocation etc.).
• To communicate with you — appointments, quotes, updates on your repair/service, reminders.
• To process payments and issue invoices.
• To improve our website and services (via anonymised analytics).
• To comply with legal obligations (e.g. record-keeping for tax purposes).
• To protect our legitimate interests (e.g. preventing fraud, defending legal claims).

We rely on the following lawful bases under UK GDPR:

• Performance of a contract — to deliver the services you request.
• Legitimate interests — for website analytics, service communications, and basic business operations (balanced against your rights).
• Legal obligation — for accounting/tax records.
• Consent — where we use optional cookies or ask for explicit permission (e.g. to retain certain credentials temporarily).

4. Sharing Your Information

We do not sell your personal data. We share it only when necessary:

• With service providers — e.g. hosting provider, email provider, payment processor, basic analytics tool (all under strict processor agreements).
• With manufacturers/partners — only if required for warranty/parts (e.g. Apple, Microsoft, Reolink) and only the minimum data needed.
• With professional advisers — accountants, insurers, solicitors if required.
• If legally required — to comply with law enforcement, court orders, or regulatory requests.

All third parties are required to respect the security of your data and treat it in line with the law.

5. International Transfers

We do not routinely transfer personal data outside the UK. If we ever use a provider based outside the UK/EEA (e.g. certain US-based cloud tools), we ensure appropriate safeguards are in place (UK International Data Transfer Agreement or equivalent).

6. Data Retention

We keep your personal data only as long as necessary:

• Service/repair records — typically 6 years (for accounting, warranty, and potential disputes).
• Contact details — until you ask us to delete them or after 2 years of inactivity.
• Website logs/analytics — usually 14–26 months (depending on tool settings).
• Invoices — 6–7 years as required by HMRC.

After these periods, we securely delete or anonymise the data.

7. Your Rights

Under UK GDPR you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal retention obligations)
• Restrict processing
• Object to processing (e.g. for marketing)
• Data portability (in limited cases)
• Withdraw consent (where we rely on consent)

To exercise any of these rights, contact us using the details on our website. We will respond within one month (free of charge in most cases).

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint

8. Cookies and Website Analytics

Our website uses essential cookies to function properly and optional analytics cookies (e.g. to understand page views). We display a cookie banner where required. You can manage preferences or withdraw consent at any time.

For details, see our cookie policy (or banner settings).

9. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse (e.g. secure storage, limited access, encryption where appropriate). However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated “last updated” date. Significant changes may be highlighted on our website or communicated directly.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Henry’s IT Services
Email: hitservices@icloud.com
Phone: 07960680328

We operate on an appointment-only basis — please call ahead.

Thank you for trusting us with your IT needs.